Outsourcing

Workprocess

We want you to be able to focus on the core of your business by leaving the auxiliary services to us. We offer tailor-made solutions, under a process of continuous improvement, always adapting the resources to your needs and those of the service.

1

Setting objectives

2

Defining processes

3

Selection of teams and necessary measures

4

Presentation of the project and its validation

5

Start of service

6

Management and continuous improvement of services and processes

Automotive Solutions

Automotive Solutions
  • Fleet management.
  • Vehicle movement.
  • Delivery and collection of vehicles.
  • Washing and preparing vehicles.
  • Customer Loyalty Department (CRM, Call Centre, Business Intelligence)
  • Reception and telephone assistance.
  • Sales team.
  • Post-sales team.
  • Cleaning and maintenance of facilities.
  • Access Control.

Logistics Solutions

Logistics Solutions
  • Picking and crossdocking processes.
  • Loading and unloading of goods.
  • Handling processes.
  • Quality verifications.
  • Packaging classification.

Facility Services Solutions

Facility Services Solutions
  • Access Control.
  • Building reception.
  • Auxiliary services.
  • Entering and exiting management.
  • Incidence management.
  • Telephone assistance.
  • Caretaker services.

Customer Service Solutions

Customer Service Solutions
  • Customer and employee experience and market research:
    • Client / employee voice.
    • Multichannel Satisfaction Surveys (CSAT, etc.)
    • NPS Projects, Customer Effort (CES)
    • Market study panels.
    • Multichannel Mystery Shopping.
    • Quality audit / evaluation, monitoring and analysis of multichannel interactions.
  • Contact centre training.
  • Contact centre consulting.
  • Contact centre specialised services.

We adapt toyour company’s needs

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